FAQ - Frequently Asked Questions and Answers

Where are your products?

Our company is in China and our stock is in Hong Kong

What is the guarantee of receiving the goods?

Security is by PayPal, we have an account certified and paid by paypal who is entitled to a system for troubleshooting.

Which are payment options?

We currently only accept PayPal, Crédio Card International Debit Card and International. It is operated by PayPal mior with certainty because we do not know the number of your card.

What is PayPal?

PayPal is the largest company in the world and market leader in online transactions and electronic security. The PayPal was created to keep you protected. A pioneer in online payments, PayPal maintains a standard for the prevention of fraud continuously, developing and implementing a wide range of security measures so you can make your purchases quietly.

How does PayPal?

The PayPal acts as an intermediary between the conscious and shop. He is responsible for authorizing the charge from the operator and passes to the store the value authorized. The number of your credit card is not passed it impossible arbitrary and unwarranted discounts from merchants.

He also serves as a Bank on the Internet, where you can receive credit for other people directly to your PayPal account can spend in the shops who accept PayPal the same credit on your checking account or credit card of the desired value.

How long does the confirmation of payment?

The receipt of the claim is immediate and confirmation is directly between the paypal and our website at the time of purchase.

How long to send my application?

Between the separation and delivery usually takes 1 to 3 days. If we do not have available all the products in the same location of stock, may take 1 more day.

Why the products are so cheap?

ShenZhen is one of the largest commercial and industrial centers of China and our office is here, greatly reduce the costs of transport (as we are in the same city of manufacturers TWF ESky and Walker) and wages (which are low in China).

Purchases can be split?

The installment of a credit card in the world of Brazil is different, because you buy the view and plot the total of your invoice (that minimum payment), and not a specific purchase. It is a different concept! Therefore will not see direct split the shop in the world outside.

If your products are more expensive?

Normally our price is much cheaper, you have no comparison, you can give. If you find a cheaper product, check the price of freight, because usually take advantage is the price of freight, especially in freight Express (EMS). Either way contact us and tell the product and the site where he found the same with cheaper price.

How much am I paying for Duties?

It`s depends of each country.

You know exactly how much is the tax?

It`s depends of Customs of each country.

When I paid the tax?

In a most of countries if rates, the payment of tax is paid directly to the agency of the Post Office nearest to withdraw the order.

In a most of countries if no tax, or is not fare, your order will be delivered directly at the address of delivery.

The order may be open?

The Revenue has the power to open any order, whether national or international. Porém a fiscalização é feita por amostragem e dificilmente será aberta. But the monitoring is done at random and difficult to open.

There is a limit of quantity?

There is no minimum quantity, but as the freight is expensive, we use the other programs with the most products that are cheap.

How more products, more the freight is cheaper.

What are the options for freight?

We work with EMS and AirMail. EMS is express freight and AirMail shipping is no priority.

For EMS and "Airmail with Registry" you receive a tracking number to track your order, but is more detailed by EMS. Tracking can be make directly on the site of the Post Office. For EMS Airmail with Registry and you receive a tracking number to track your order, but is more detailed by EMS;

What the helicopter more appropriate to start?

Indicate the ESky Lama V4, because it is cheap, has been mounted, few spare parts, parts for low cost, difficult to break and easy to control. With it you train your coordination in the eight directions that the helicopter is capable of doing.

I know fly the Lama, which the next step?

Indicate the ESky King 2, because the syrup is a belt (belt), I have collective (collective pitch or simply CP), which already gives you the opportunity to fly loops and even upside-down (back or inverted). He also gives you the possibility to the famous upgrades, such as motor without brush (brushless), a spray lock Gyro (Gyro head lock), rotor, aluminum, carbon fiber body and even fuselage type scale (to match helicopter of truth).

Which upgrade should I do?

If you`re starting, you have to see where you are having more difficulty. 1) Lack of engine? Buy esc and brushless motor (no brush, it comes with 3 wires), which does not come with it, which comes with it is a brushed (brushed motor, only 2 wires, one black and one red); 2) Tail is uncontrolled? Buy Gyro head lock head and forget; 3) you need more precise control and power for 3D maneuvers? Upgrade head and tail to CNC Aluminum.

How do I upgrade first?

I first put a head lock Gyro, which makes a huge difference in learning, because you forget the syrup as the Gyro takes care of it.

Read more about Shipping:
http://www.helibrasil.com/shipping.php

Read more about PayPal:
http://www.helibrasil.com/paypal.php

Read more about FAQ:
http://www.helibrasil.com/faq.php

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